“Treat others how you would want to be treated.” PAH.
I just don’t understand people.
We spend so much time raising children to not have a tantrum and scream the place down when they don’t get what they want, so why do adults have to do exactly the same thing?
Case in point: I work in a shop. I know my job. It’s hardly my dream job but it pays and that’s all I need right now. What I don’t need is customers deciding to shout about complaints and going elsewhere because I’ve told them they can’t have whatever they want (e.g. a better exchange rate, free vouchers, a free mansion with unicorns in the paddock etc.). And what makes it worse is the managers, who will do anything to avoid someone being a tad miffed, which only encourages them. Oh you don’t have any ID on you so we can’t serve you? Yes the system requires it, so here’s a gift card. You came after we closed and we can’t serve you? So sorry, our mistake, we forgot to check with you when you’d be coming, here’s a gift card. We need more managers who are willing to say to people that they’re being pillocks/morons/twatbaskets, whatever tickles your pickle, and tell them to grow up. Tell them that if they want to take their business elsewhere, do it. Tell them to put the situation into perspective and think about the actual problems in life. Tell them to do one.
There’s another problem: customer service. If I was a random person in the street and they yelled at me, I could yell back. I could look them in the eye, tell them to do one, and walk away. But because I work in a shop I’m not allowed to defend myself? I just roll over and ring for a manager? (Who by the way knows a lot less about my job than I do, so he just asks me questions about the whole situation and I end up repeating myself again and again.) How is this fair? Yes I work in a shop. It doesn’t take away the fact that I’m still a person (maybe a small one, but a person all the same). I don’t deserve to be treated like dirt because I’m not giving you the world for free. This may surprise some people, but my life doesn’t actually revolve around making sure you have money to go on holiday with. I actually care very little about whether you could’ve saved £1.53 if you’d gone elsewhere. I’m not stopping you leaving. Go. Please. Now.
There is always going to be a time when you feel the need to kick off at your friendly ‘sales advisor,’ but everyone should try to remember that golden saying “Treat others how you would want to be treated.” It’s quite simple. If you want me to do the best I can for you, don’t start yelling because someone else promised you this and someone else can do better. I’ve told you what I can do for you. That’s it. Shouting at me won’t help. Your ranting is getting you absolutely nowhere, I still can’t do whatever you want. I don’t actually own the software company that is stopping this happening. I don’t actually own the shop. I don’t actually care.
What people don’t realise is that no matter how many lovely and understanding customers you have in a day, you will always remember that one. The one that was never going to be happy, and you know there’s nothing you could’ve done to change that, but it will play on your mind for a long time after they’ve left to make someone else’s life a misery. But they don’t care about that. They don’t care that they might be giving hell to someone who is having the worst time of their life and work is their only escape, or someone under extreme stress at home, or someone with anxiety issues that they are trying to work through every single moment of their life. They tend to forget that we’re all the same, just trying to lead happy lives and get through the bad times together. They forget that other people might be having to put on a brave face every morning just to get through the day, that they might not go back to work ever again, or anywhere at all for that matter, just because you wanted to save a few pence.
People can say “oh just forget about them,” but that’s a lot easier said than done. What would be easier to do would be to just be lovely, understanding and considerate people. It’s not hard.